WHAT IS CYBELLS DIALER?
CYBELLS DIALER is an Auto Dialer Software that dials the numbers automatically. Just with a single click, Cybells Dialer dials thousands of numbers within no time. Do you want to eliminate the tedious task of manually dialing? Are you very low in resource efficiency and want to maximize your sales leads? Cybells Dialer is the best option. It has the advanced features to boost call center revenue. These key features are.
CYBELLS DIALER CORE VERSIONS
PREDICTIVE DIALER: Double the dialing speed, enhance the agent’s talk time
PROGRESSIVE DIALER: Super cost-effective, Best for campaigns where the reaching to customer cost is high such as fundraising, collections.
POWER DIALER: Make hundreds of thousands of calls instantly
CYBELLS AI-DIALER: AI-enabled dialer with RPA, the best and most advanced dialer in the industry
CYBELLS Dialer has prerecorded scripts. You can always welcome your customers with a fresh tone in British accents or American. Cybells Auto Dialer performs all rest of the tasks with double speed. CYBELLS Dialer with enhanced features to address the call and contact center industry is the right choice. Maximize sale leads, double your call dialing speed and generate more revenue. Buy Cybells Dialer and see the results. Contact us
FEATURES –CYBELLS AUTO-DIALER CLOUD SOFTWARE
This is a feature provided by the call centers, in which scripted content will be displayed to agents to read while calling customers, for instance: Name, address, etc.
The total duration of a call and the call information will be displayed after ending the call.
When the connected call with customers going to be ended, call disposition menu appears to add the call nature.
Customizable information of calls
Agent can easily customize the caller’s data, personal information and their requirements in custom data sheet.
Time zone restriction
Automatically customize the time zone restrictions, including when to call which state and when not to call any other state because of time zone restriction.
Predictive dialer automatically detect the number, either live call or answering machine from other ends and connect only live calls to agents.
Multiple lead list
Agent can easily manage the multiple campaigns list and lead list of customers.
Dialer automatically filter the DNC lists, not to dial that numbers but, with Cybells Dialer have another option for executives, they can optionally activated those DNC numbers for specific number of campaigns.
Real time reports
As dialer only connect the live call to agents that enhance the real time work performance of agents and summary of reports available at any time.
3rd Party Conferencing
An amazing feature of Cybells Dialer to connect the third party while going on live calls, not only this. Executives can blindly add the third party in the live call.
In different type of campaigns, executive can easily adjust the queue prioritization per campaign for outbound and also for inbound campaigns. It also settle down as per agent.
Executive can easily restrict the user level and permissions only for certain features and campaigns with this feature.
Managers can listen at any time, live conversation between agents and customers or recorded conversation for quality assurance.
Check into conversation
Cybells Dialer Predictive dialer give authority to managers of calls center to enter in the live conversation between agent and customers.
Change Agent Queue
Managers have full control over the queues, they can easily change the selected queues or manage it.
Agents have full control over the pause code, they can easily pause their dialer when they are not active. Agents can easily manage the volume levels and mute system themselves.
Agent status bar
All the agents have the ability to view other agent’s status from their system.
Select call from queue
Not only managers in call center, but agents can view the queues call list and easily select the call from queue list.
Multiple web functions
Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen.
Time clock Application
Separate Time-clock application enable in software to track user work performance, work productivity and call resolution.
It is difficult to leave your seat to get the result of agent status or providing them new task, internal chat feature helps to chat within the boundaries of business.
Multilingual Agent’s Web
The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese.