WHAT IS A VIRTUAL CALL CENTER?

Virtual Call Center is a call center solution where the agents are not in a single location. They can connect from various locations i.e. working from home or different offices. They only thing an agent requires is the high speed internet and headsets along with virtual call center software.

Cybells Cloud Virtual Call Center

Are you looking for cost-effective, reliable and fast cloud-based virtual call center software? Cybells Cloud Virtual Call Center is the best choice to reduce your overhead costs. It offers unified communications with Omni Channel and time zone flexibility.

FEATURES:

  • Cloud-Based Virtual Call Center Software
  • Unified Communication
  • Ability to Hire Remote Agents
  • Safety, Security and Data Privacy
  • Internal Integrated Communications, instant messaging, emailing, video conferencing
  • CRM Integration
  • Cost-Effective-On Going Cost Reduction
  • Time Zone and Location Flexibility
  • Latest and Advanced Call Center Technology
  • Easy to Launch
  • Ultimate Business Growth as This Solution Save Your Company’s Time and Resources

HOW TO START CYBELLS VIRTUAL CALL CENTER?

It is very easy to launch your Virtual Call Center with Cybells. You just need to fill out the form below and all is done.
Cybells also offer highly professional, trained, and dedicated virtual agents from across Canada &US to help organizations to outsource their inbound or outbound campaigns along with Virtual Call Center Software.

WHAT IS A VIRTUAL CALL CENTER

Virtual Call Center is a unified and centralized communication system. The only difference between Virtual Call Center and  On-Site call Center is that in Virtual Call Center the agent’s location is global. An agent can connect and live himself from home, office, or anywhere else. As the agents are not confined to any office or static location they have the freedom to work from anywhere. This adds tremendous flexibility and benefits.

HOW VIRTUAL CALL CENTER WORKS?

Virtual call Centers can be hosted on-site or on cloud according to the business requirements. Once the Virtual Call Center is launched, the agents are enrolled. The agents are notified about their schedules and they can log in from anywehere. Agents can receive inbound calls,can dial outbound calls and other work related activities.

BENEFITS OF VIRTUAL CALL CENTER

There are many benefits of Cybells Virtual Call Center ,a few are given below

  • Flexibility and Remote Working
  • Cost-Effective
  • No Hardware Required
  • Easy Set-Up (even with in minuts)
  • Generally No Maintenance Staff Required

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