WHAT IS A VIRTUAL CALL CENTER

Virtual Call Center is a unified and centralized communication system. The only difference between Virtual Call Center and  On-Site call Center is that in Virtual Call Center the agent’s location is global. An agent can connect and live himself from home, office, or anywhere else. As the agents are not confined to any office or static location they have the freedom to work from anywhere. This adds tremendous flexibility and benefits.

HOW VIRTUAL CALL CENTER WORKS?

Virtual call Centers can be hosted on-site or on cloud according to the business requirements. Once the Virtual Call Center is launched, the agents are enrolled. The agents are notified about their schedules and they can log in from anywehere. Agents can receive inbound calls,can dial outbound calls and other work related activities.

BENEFITS OF VIRTUAL CALL CENTER

There are many benefits of Cybells Virtual Call Center ,a few are given below

• Flexibility and Remote Working
• Cost-Effective
• No Hardware Required
• Easy Set-Up (even with in minuts)
• Generally No Maintenance Staff Required

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